Air New Zealand

Air New Zealand is the national airline of New Zealand. Based in Auckland, the airline operates scheduled passenger flights to 22 domestic and 29 international destinations in 16 countries around the Pacific rim and the United Kingdom.

Air New Zealand’s route focuses on Australia and the South Pacific, with long-haul services to East Asia, the Americas, and the United Kingdom. It was the last airline to circumnavigate the world with flights from Heathrow to Los Angeles and via Hong Kong. Air New Zealand’s main hub is in Auckland Airport, located near Mangere in the southern part of the Auckland urban area. Air New Zealand is headquartered in a building called The Hub located 20km from Auckland Airport, in Auckland’s Wynyard Quarter.  

Air New Zealand Logo  

Origins and Ownership

Air New Zealand originated in 1940 as Tasman Empire Airways Limited(Teal), a company operating trans-Tasman flights between New Zealand and Australia, it was renamed to Air new Zealand in 1965 when TEAL became wholly owned by the New Zealand government. The airline serves international routes until 1978, when the government merged it with the domestic New Zealand National Airways Corporation into a single airline under the Air New Zealand name. Air New Zealand was privatised in 1989, but returned to the majority government ownership in 2001 after near bankruptcy, due to the failed tie up with Australian carrier: Ansett Australia.

Air New Zealand CEO, Christopher LuxonChristopher Luxon was appointed Group Manager International Airline at Air New Zealand from May 2011 and took over the Chief Executive Officer role on January 1, 2013. Christopher Luxon was the former President and CEO of Unilever Canada, based in Toronto; and was also a key member of Unilever’s North American leadership team. Christopher Luxon graduated with a Master of Commerce in Business Administration from the University of Canterbury.       

What people are saying

Considering the helpfulness and attentiveness of Air New Zealand’s staff, and the comfy seats that has enough legroom for each passenger, not to mention the delicious foods, and the cleanliness of the whole airline. It is undoubtedly accurate why passengers from Air New Zealand are leaving these positive reviews towards them.

Air New Zealand Interior 2


Flights there and back were only 3 hours each way. Food was average – more of a snack. As to be expected in economy class seats a bit cramped. However, okay for such a short flight. Flight crew were friendly and did a good job.”

—Jenny M (Chertsey)


Air New Zealand Meals


Pleasant atmosphere created by attentive staff, especially Singaporean born Jennifer, was appreciated prior to a long flight. Very comfortable for sleeping on overnight flight, although still find disadvantages in window angle for viewing, and necessity for choice between either seat or bed with present Air NZ cabin system.”

—Deejay606 (Hamilton, New Zealand)


Air New Zealand Interior 1


This is a great airline . The staff are courteous, professional and take an interest in your travel comfort. The food was excellent, the wine selection superb, and the in-flight movies, etc, up-to-date and easily accessible.”
—Peter H (Stevens, PA, United States)



The Website

With the combination of black, gray, and white tabs that compliments the plain background of Air New Zealand’s website, accompanied by these marvelous pictures; I can say that this website is simple—yet elegant. In here, you can check flights, find a booking, check-in, search for destinations, car rentals, check their frequent flyers, and even discover their special deals that offers cheap flights to certain destinations.

Air New Zealand Website

You can also use these features using your mobile, by downloading Air New Zealand’s mobile app, which is available for iOS and Android. Links for the app are listed below.

Air New Zealand for iOS: Air New Zealand

Air New Zealand for Android: Air New Zealand

Customer Service

Air New Zealand Tail

Air New Zealand offers four classes of service, though not all are available on all aircraft and routes. These classes are mainly: Business class, Premium Economy, Economy Skycouch, and Economy class. Air New Zealand offers a 24/7 customer service hotline, that a customer can call for his inquiries, suggestions or complaints; they also offer a TTY hotline, and an email customer service address. You can check the Air New Zealand’s contact information below


Contact information

  • Website URL:
  • Contact number: 00 64 9-357 3000 / +64 (0)9 357 3000
  • Contact Email:
  • TTY Hotline: 0800 4 711 711
  • Head Office Address: Air New Zealand Contact Centre, Private Bag 93537, Takapuna North Shore City 0740

Air New Zealand Logo


With the positive reviews coming from its customers, the fair and approachable accommodations of their staff, the clean facilities–bathrooms, the good food. All I can say is that, Air  New Zealand really gave its passenger the flight of a lifetime. With smooth yet fast flight, and the proper orientation by the staff, it is not surprising why Air New Zealand was ranked by JACDEC, as the safest airline in the world.

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