AccorHotels Reviews 2017


AccorHotels, recently renamed from Accor in June 2015, operates with their company slogan, “Feel Welcome.” The hotel group, headquartered in Paris, France, offers hotels and resorts from different brands. Accor operates with two core competencies: hotel operator and brand franchisor (HotelServices) and hotel owner and investor (HotelInvest) since November 2013.

AccorHotels Reviews 2017 brand logo

In our latest AccorHotels reviews, we look at the travel company that promises hotel quality and a real connection behind their civic-minded advocacies. Read our AccorHotels reviews to learn more about AccorHotels, their leadership, company information, their official website, and what people think of using them.

Background, History, and More Information

They are reputedly the world’s leading hotel operator, where they are Europe’s main go-to for accessing accommodation from the finest luxury 5-star and boutique hotels to budget and economy lodgings. The multinational company, founded in 1967, has 240,000 employees and as part of the CAC 40 index, operates in 95 countries. The AccorHotels group owns, operates, and franchises 3,700 hotels across all inhabited continents. Since, AccorHotels made headlines with their recent acquisitions and other partnerships.

AccorHotels Reviews 2017 hotel

French businessman Sébastien Bazin, born on November 9, 1961 in Boulogne-Billancourt, France, was appointed Chairman and CEO of AccorHotels on August 27, 2013. He had held a number of financial positions in New York, San Francisco, and London, before being appointed CEO of Hottinguer Rivaud Finances, then of L’Immobilière Hôtelière, as well as having served as CEO, principal, and managing director of Europe at global real estate investment company Colony Capital. Bazin possesses a B.A. and an M.B.A. from Paris-Sorbonne University.

Reviews/ What Users Have to Say

In one of the most recent AccorHotels reviews, we saw that the company had no sense of customer service. One of their customers made a mistake with their date reservation information. AccorHotels told him to make another reservation but that they wouldn’t be able to make a refund for the first. The reviewer concluded: “This is a nasty way to make money doing nothing !!! Conclusion: At accordhotels you do not have the right to make mistakes! I will book somewhere else and never set foot in these establishments again!”

In another light, another of the AccorHotels reviews says their “Their customer support service is very poor if you have any problems.” This time, he had been charged for a reservation he never made.

Their Official Website

AccorHotels Reviews 2017 website

AccorHotels invites us with their tagline, “Feel Welcome,” which greets us from their official website.  We visited their site and were a little turned off by how excessively formal its appearance was. Admittedly, I found it difficult and confusing to get around. Most of the information on their pages pertained to the company itself: company profile, commitment, hotel development, and tabs for their Investors and Candidates.

AccorHotels has the following social media accounts: Facebook, Twitter, Instagram, and Youtube. For more information, updates, and offers about AccorHotels, view their Twitter account here.

Contact Details:

AccorHotels Reviews 2017 office

  • Website URL:
  • Contact Email:
  • Head Office Address: 82 rue Henri Farman Issy les Moulineaux, 92130 France

Our Final Words

AccorHotels Reviews 2017 brand iconMr. Bazin may be a champion for helping the environment and hospitality industry, but their company’s customer service reputation is unacceptable. They often brush off problems and lose customers in the process.

What can you say about our AccorHotels reviews? If you have anything to add, feel free to leave your comments here below!


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