MakeMyTrip

MakeMyTrip Inc., is an Indian Online Travel Company, founded in 2000 By Deep Kalra. MakeMyTrip is headquartered in Gurgaon, Haryana, India. MakeMyTrip provides online travel services including flight tickets, domestic and international holiday packages, hotel reservations, rail and bus tickets, and many more. Deep Kalra, the Founder and CEO of MakeMyTrip, was an alumnus of Indian Institute of Management Ahmedabad. Prior to setting up MakeMyTrip, Deep Kalra has also worked in Ge Capital as Vice President of Business Development, as well as serving stints with ABN AMRO Bank and AMF Bowling Hai. MakeMyTrip was launched in the US market in 2000, to cater overseas Indian community for their US-to India travel needs. MakeMyTrip started its Indian services in 2005, offering online flight tickets to Indian travelers.   

may-my-trip-logo  

How To Reach Them?

  • Website URL:               https://www.makemytrip.com/
  • Contact Number:          1800 11 8747 / 1800 102 8747
  • Contact Email:             service@makemytrip.com
  • Head Office Address: MakeMyTrip India Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar,    Phase 1 Gurgaon, Haryana – 122016, India

Reviews – What People are Saying

Numbers of negative and positive feedbacks coming from MakeMyTrip’s customers can be found throughout the internet. The good ones talks about different scenarios and topics about the company’s promos and deals, as the negative reviews talks about: fraud, bad customer service assistance, and unreasonable penalty charges. You chan check some of these reviews, by clicking here and here, but I’m still going to post some here.

Makemytrip.com is a site that I have been using for years as I fly around India and Asia frequently. I usually find that their rates on flights are lower than other sites. I have also had some luck when I call and speak to an agent directly to lower the cost of my flight. Over the years, the website has gotten much better and easier to navigate. Their policies on refunds and exchanges are a little complicated so make sure you read the fine print before you buy. Also if you call customer service, sometimes you get a person whose English isn’t so great and you’ll have trouble communicating. Usually I just hangup and call back to get someone else.”

—Annie (Syracuse, United States)

“I am writing this review regarding my refund amount which this rubbish travel company has not been able to initiate for the last 3 months.I had cancelled one international ticket and I have been made to struggle for the past 3 months for its refund.I was due for a refund of Rs 24434.But that amount was firstly refunded in 3 installments.In 2 months I got my two refunds but the 3rd refund has already taken more than 1 month and still there is no news of my refund.I have called the customer care umpteen times reminding them daily but still no developments on my case.I have mailed my bank statement to them but still no developments.Absolutely disgusted with this kind of behaviour for a valued 4 year old customer of your website.Please initiate my remaining refund on priority.My booking id is NN730419926190 and my reference id 150325-016005 given by make my trip for my 3rd refund.”

—Prateek Triphati (India)

“I’ve had 2 bad experiences with Makemytrip. I booked 2 tickets from Singapore to Bangalore. The tickets were not booked but my money got deducted. I emailed them to refund the amount. It was refunded after 2 weeks but when I checked my account balance I realised that I received 12SGD less than what I paid for. I had to email them again raising this issue after which I received the remaining 12SGD. I think the priority of this company is to cheat the consumers. Had I not checked my bank statement properly, I wouldn’t have realised that I didn’t get my full refund. Please beware of fraudsters.”

—Philan J (United States)

Website

make-my-trip-website

MakeMyTrip.com is a simple website that offers different options, cheap deals and so much more. In here, you can check for flights, hotels, avail their holiday packages and their flight and hotel combos; you can even book busses and trains and even manage your trip. Scrolling down, you wil discover different travel advertisements and stories, you can check the website’s info and discover some of their great deals. You can visit MakeMyTrip.com by clicking this link.

Mobile App

make-my-trip-app

The mobile app is a handy-dandy version of the website. Allowing every user to book flights, hotels, bus and rail bookings and also manage trips. The app is available for iOS, Android and Windows phone users. You can download it for free by clicking the links below:

MakeMyTrip: iOS

MakeMyTrip: Android

MakeMyTrip: Windows Phone

make-my-trip-app-interface

Overview:

As far as customers service is concerned, I think the people under MakeMyTrip should work on assisting these concerns, and fixing them as to relieve every customer-related issues within MakeMyTrip. As for the fraud issues, MakeMyTrip should make a public statement regarding this matter and explain to their users the reason behind their unreasonable penalty charges. Reliability is one of the things that a company should have in order to gain not just good reviews, but more customers. I just hope that MakeMyTrip would do their move to fix these issues.  

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