When we travel, we often need these three basic things: flight tickets, car/ground transportation services, and hotels. The first two are needed when you’re out and about, while the third one is where you rest your body after a day of excursion.
While you can book for hotels the moment you arrive at your destination, it’s better to pre-book or reserve your room before you travel. This ensures that you get the room you like in the specific city or area that you want. Online hotel reservation websites allows travelers to search for available rooms without the hassle of visiting each hotel themselves. Venere is one such website. Today, let’s take a look at the Venere reviews to see what people think of their services.
Origins and ownership
The website’s beta version was launched in the year 1994 under the name of Venere Net Srl. By February 1995, the official website was released for public use. They initially only offered room reservations for hotels in Florence and Rome.
The first reservation happened four months after the website’s official launch, which was in June 1995. After several years, the website’s services included hotel rooms not only from within Italy, but also from different cities around the world.
Venere’s President is Johan Svanstrom, who also serves as the president of Hotels.com and other Expedia Affiliate brands.
What people are saying
After searching for Venere reviews online, it appears that a lot of their customers were unsatisfied with their services. The customers who posted about their experience regretted their decision. Here’s what the people said:
“Appears to be a bait and switch. Their site lures you in with attractive and competitive prices for accommodations near popular locations, but when you are at the last step of the booking prices (where credit card info is entered), if you aren’t careful, you won’t notice that they inconspicuously tack on additional “fees” that the hotel will collect from you at checkout.”
“This company has very poor customer service or not enough people to answer customer’s calls. I spend over 50 minutes on hold, on the two times I had to call to confirm my reservation.”
When you visit their site, you will notice the large cover image placed directly in the middle of the page. In front of the image is the hotel search form. Simply type in your destination, check in date, check out date, and number of rooms you need. Once you’re done, simply click the blue search button and you will be taken to the results page which lists down all the available hotels that fit under your specifications. Click here to visit their website.
The company is headquartered in Rome, Italy and currently employs 150 staff members. It became a member of the Expedia Inc. in 2008. Fun fact: the company’s logo/mascot, a woman with orange hair billowing in the wind, is based off of Sandro Botticelli’s painting, The Birth of Venus.
- Website URL: http://us.venere.com/
- Contact number: 1-877-214-4288 (24-hour hotline)
- Email Form: Click here
- Fax Number: 0636192555
- Head Office Address: Venere Net SpA Via della Camilluccia 693 Roma, Italy00135
Based on the Venere reviews I have gathered above, not only does Venere trick their customers into paying more, their customer service department also seems to lack in manpower. If you decided to book with this online travel agency, make sure that you are prepared to pay the additional fees, or you might regret your decision. Just like hundreds of their previous customers.
Got your own Venere reviews? Tell us all about your experience in the comment section below!